How can we help?
Tell us which Yumi product you are using and what happened.
Frequently asked
I cannot sign in
Use the same sign-in method you originally chose. If an email is linked to Google, GitHub or Apple, signing in with a different method may not find the same account. Password users can request a reset from the sign-in window.
Yumi is not responding or cannot reach the room
Confirm you are online and signed in, then reload the page. If the room shows a connection error, use Retry. Only one browser page can control the same hosted website session at a time.
How do I reset a connection code?
Open the Yumi account page and use Reset code. The old code immediately stops authorising new connections. You will need to paste the new code into any channel you still want to use.
Where can I get help for an app?
Use the dedicated Temi support or Memori support page for app-specific instructions.
Security, privacy and account deletion
Do not email a connection code
Treat a live Yumi connection code like a credential. Reset it if you think it has been exposed, and send support only the time and description of the incident.
Privacy or deletion request
Email support@yumi.nexus from your account address. We may verify your identity. Deleting the shared Yumi account affects access to all Yumi products connected to that account.