How can we help?
Tell us what happened and what you expected to happen.
Frequently asked
My reminder did not appear
Mugi reminders are local notifications. In iOS Settings, confirm that Notifications → Mugi is allowed and that a Focus mode is not silencing the alert. A reminder time already in the past when saved cannot trigger.
Is my data backed up?
Yes. Tasks, habits, schedules, tags and moods sync to your account automatically. Signing in with the same Yumi account on a new device restores the synced content.
Does Mugi track my location?
No. Location is used only on your device to centre the map while you choose a place. Only the address text you select is saved; precise coordinates are not uploaded to our servers.
What is the Yumi connection code?
It links Mugi to a Yumi assistant you authorise, so the assistant can help manage your tasks. It is optional and has no effect until you actively use the code with a Yumi product.
Account and data
Delete your account
In Mugi, open Settings → Account → Delete Account. This permanently deletes the shared Yumi account and associated Mugi content. You can also request deletion by emailing support@yumi.nexus from your account address.
Privacy request
For access, correction, deletion or another privacy question, email support@yumi.nexus. We may verify your identity before changing account information.